File No. 34943
This rule was published in the July 15, 2011, issue (Vol. 2011, No. 14) of the Utah State Bulletin.
Commerce, Real Estate
Rule R162-103
Appraisal Education Requirements
Notice of Proposed Rule
(Repeal)
DAR File No.: 34943
Filed: 06/16/2011 11:46:18 AM
RULE ANALYSIS
Purpose of the rule or reason for the change:
The substantive provisions are incorporated into a new rule, R162-2g. (DAR NOTE: The proposed new rule, R162-2g, was published in the July 1, 2011, issue of the Utah State Bulletin under DAR No. 34917.)
Summary of the rule or change:
The rule is repealed in its entirety.
State statutory or constitutional authorization for this rule:
- Subsection 61-2g-201(2)(h)
Anticipated cost or savings to:
the state budget:
The substantive provisions of this rule are incorporated into a new rule, R162-2g. No changes are proposed that are anticipated to have a fiscal impact to the state.
local governments:
Local government is not subject to the appraiser administrative rules. No fiscal impact to local government is anticipated.
small businesses:
The substantive provisions of this rule are incorporated into a new rule, R162-2g. No changes are proposed that are anticipated to have a fiscal impact on small businesses.
persons other than small businesses, businesses, or local governmental entities:
The substantive provisions of this rule are incorporated into a new rule, R162-2g. No changes are proposed that are anticipated to have a fiscal impact on affected persons.
Compliance costs for affected persons:
The rule is repealed. No compliance is required.
Comments by the department head on the fiscal impact the rule may have on businesses:
No fiscal impact to businesses is anticipated from this rule repeal as a substitute new rule containing the substance of these provisions is also proposed by the Division.
Francine A. Giani, Executive Director
The full text of this rule may be inspected, during regular business hours, at the Division of Administrative Rules, or at:
CommerceReal Estate
160 E 300 S
SALT LAKE CITY, UT 84111-2316
Direct questions regarding this rule to:
- Jennie Jonsson at the above address, by phone at 801-530-6706, by FAX at 801-526-4387, or by Internet E-mail at [email protected]
Interested persons may present their views on this rule by submitting written comments to the address above no later than 5:00 p.m. on:
08/15/2011
This rule may become effective on:
08/22/2011
Authorized by:
Deanna Sabey, Director
RULE TEXT
R162. Commerce, Real Estate.
[
R162-103. Appraisal Education Requirements.
R162-103-1. Definitions.
103.1.1 For the purposes of this rule, "school"
includes:
(a) An accredited college, university, junior college or
community college;
(b) Any state or federal agency or commission;
(c) A nationally recognized real estate appraisal or real
estate related organization, society, institute, or
association;
(d) Any school or organization approved by the
Board.
103.1.2 "School director" means an authorized
individual in charge of the educational program at a
school.
R162-103-2. School Certification.
103.2.1 Each school requesting certification shall make
application for approval on the form prescribed by the Division,
and shall submit the applicable fees. The application shall
include, and the Board may consider, the following information in
determining the school's eligibility for
certification:
103.2.1.1 Name, phone number, and address of the school,
school director and all owners of the school.
103.2.1.2 Attestation to upstanding moral character by
individuals who are school directors or owners of the school, and
whether any individual:
(a) has had an appraiser license or certification, or any
other professional license or certification, denied, restricted,
suspended, or revoked.
(b) has been permitted to resign or surrender an
appraiser license or certification, or any other professional
license or certification.
(c) has ever allowed an appraiser license or
certification or any other professional license or certification
to expire while the individual was under investigation, or while
action was pending against the individual by an appraiser
licensing or any other agency.
(d) has any action now pending by any appraiser licensing
or other agency.
(e) is currently under investigation for, or charged
with, or has ever pled guilty or no contest to, been convicted
of, or agreed to a plea in abeyance or diversion agreement for a
misdemeanor or felony, excluding minor traffic offenses.
(f) has ever been placed on probation in connection with
any criminal offense or a licensing action.
103.2.1.3 A description of the type of school and a
description of the school's physical facilities. All courses
shall be taught in an appropriate classroom facility and not in
any private residence, except for courses approved for specific
home-study purposes;
103.2.1.4 A copy of the statement which shall be provided
for each student outlining the days, times and locations of
classes; the number of quizzes and examinations; the grading
system, including methods of testing and standards of grading;
the requirements for attendance; and the school's refund
policy.
103.2.2 A public school may schedule its courses within
the criteria of its regular schedule, for example, quarter,
semester, or similar schedule. A quarter hour of college credit
is the equivalent of 10 classroom hours, and a semester hour of
college credit is the equivalent of 15 classroom hours.
103.2.3 Upon approval by the Board, a school shall be
issued certification. A school certification shall be issued for
a two-year term and expire twenty-four months from the date of
issuance. School certifications may be renewed by submitting a
properly completed application for renewal prior to the
expiration date of the school's current certification, using
the form required by the Division, and paying the applicable fee.
The term of a renewed school certification shall be twenty-four
months. Conditions of certification include the
following:
(a) A school shall teach the approved course of study as
outlined in the State Approved Course Outline;
(b) A school shall require each student to attend the
required number of hours and pass a final examination;
(c) A school shall maintain a record of each
student's attendance for a minimum of five years after his
enrollment;
(d) A school shall not make any misrepresentation in its
advertising about any course of instruction, and shall be able to
provide substantiation of any claim made. All advertising and
public notices shall be free of statements or implications which
do not enhance the dignity and integrity of the appraisal
profession. A school shall refrain from disparaging a
competitor's services or methods of operation;
(e) Within 15 calendar days after the occurrence of any
material change in the school which could affect its approval,
including the events listed in R162-103.2.1.2, the school shall
give the Division written notice of that change; and
(f) A school shall not attempt by any means to obtain or
use the questions on the state licensure or certification exam
unless those questions have been dropped from the current exam
bank.
(g) A school shall provide to all students at the time of
registration a copy of the qualifying questionnaire the student
will be required by the Division to answer as part of the
prelicensing or precertification examination.
R162-103-3. Course Certification.
103.3.1 Each school requesting approval of a course
designed to meet the education requirements of licensure or
certification shall make application for approval on a form
prescribed by the Division and shall pay the applicable fee. The
application shall include, and the Board may consider, the
following information in determining eligibility for
approval:
(a) A course outline including a description of the
course, the length of time to be spent on each subject area
broken into segments of no more than 30 minutes each, and three
to five learning objectives for every three hours;
(b) Indication of any method of instruction other than
lecture method including: a slide presentation, CD, DVD, webinar,
satellite broadcast, cassette, video tape, movie, or
other.
(c) A copy of the three final examinations of the course
and the answer keys which are used to determine if the student
has passed the course;
(d) An explanation of what the school procedure is for
maintaining the security of the final exams and the answer
keys;
(e) A list of the titles, authors and publishers of all
required textbooks;
(f) A list of the instructors and evidence of their
certification by the Division, and a list of any guest lecturers
to be used and evidence of their qualifications as an instructor
for a specific course;
(g) Days, times, and location of classes; and
(h) A commitment to give no more than eight credit hours
per day to any student.
103.3.2 Upon approval by the Board, a course shall be
issued certification. All original course certifications and all
renewed course certifications shall be issued with an expiration
date of twenty-four months after issuance.
103.3.3 Each course of study shall meet the minimum
standards set forth in the State Approved Course Outline provided
for each approved course and be approved by the AQB Course
Approval Program. The school may alter the sequence of
presentation of the required topics.
103.3.4 All courses of study shall meet the minimum
hourly requirement of that course. A credit hour is defined as 50
minutes of supervised contact by a certified instructor within a
60-minute time period. A 10-minute break shall be given for each
50 minutes in class. Registration or certification credit shall
be limited to a maximum of eight credit hours per day. The
limitation applies only to the credit a student may receive and
is not intended to limit the number of classroom hours
offered.
103.3.5 A public school or institution may use any
faculty member to teach an approved course provided the
individual demonstrates to the satisfaction of the Division and
the Board academic training or appraisal experience qualifying
the faculty member to teach the course.
103.3.6 Distance education is defined as any educational
process based on the geographical separation of instructor and
student (e.g., CD ROM, On-line learning, correspondence courses,
video conferencing, etc.). Distance education courses must
provide interaction between the learner and instructor and must
include testing. A distance education course may be acceptable to
meet the classroom hour requirement or its equivalent providing
each course meets the following conditions:
(a) The course:
(i)(A) has been presented by an accredited college or
university which offers distance education programs in other
disciplines and where accreditation has been made by the
Commission on Colleges or a regional accreditation association;
or
(B) has received approval by the International Distance
Education Certification Center, also known as IDECC; and
(ii) has been approved under the AQB Course Approval
Program.
(b) The learner must successfully complete a written
examination personally proctored by an official approved by the
presenting entity; and
(c) The course must meet the requirements established by
the AQB and be equivalent to the minimum of 15 classroom
hours.
103.3.7 A maximum of 10% of the required class time may
be spent in testing, including review test and final examination.
A student cannot challenge a course or any part of a course of
study by taking an exam in lieu of attendance.
103.3.7.1 If a student fails a school final examination,
he shall not be allowed to retest for a minimum of three days.
The student shall not be allowed to retake the same final exam,
but shall be given a new exam with different questions.
103.3.7.2 If the student fails the final exam a second
time, the student shall not be allowed to retest for a minimum of
two weeks at which time the student shall be given an entirely
new exam with completely new questions. If the student fails this
third exam, the student shall fail the course.
103.3.8 All texts, workbooks, supplement pamphlets and
any other materials shall be appropriate and current in their
application to the required course outline.
103.3.9 Within 15 calendar days after the occurrence of
any material change in a course which could affect approval, the
school shall give the Division written notice of the
change.
R162-103-4. Education Credit for Noncertified Courses.
103.4.1 Education credit shall be granted towards
licensure or certification for an appraisal education course
which has been taken and which has not been previously certified
in Utah for prelicensing education credit, and has been provided
by a school which meets the criteria as outlined in
103.1.
103.4.1.1 The course content shall have met the minimum
standards set forth in the Utah State Approved Course Outline and
be approved by the AQB Course Approval Program.
103.4.1.2 A course must be at least 15 hours in duration,
including the examination. An hour is defined as 50 minutes of
supervised contact by a certified instructor within a 60-minute
time period.
103.4.1.3 A final examination shall be administered at
the end of each course pertinent to that education
offering.
103.4.2 Credit shall not be granted for a course taken in
which the applicant obtained credit from the course provider by
challenge examination without having attended the
course.
103.4.3 Credit shall not be given for duplicate or highly
comparable classes. Each course must represent a progression in
the appraiser's knowledge.
103.4.4 Except as provided in R162-105.3.3, there is no
time limit regarding when education credit must have been
obtained.
103.4.5 Hourly credit for a course taken from a
professional appraisal organization shall be granted based upon
the Division approved list which verifies hours for these
courses.
103.4.6 Credit shall only be granted for a course that
has been successfully completed. Successful completion of a
course means that the applicant has attended 100% of the
scheduled class hours, has completed all required exercises and
assignments, and has achieved a passing score on a course final
examination. The final examination shall not be an open book
examination.
103.4.7 Submission for Education Approval.
103.4.7.1 Courses that have not been previously certified
for prelicensing credit shall be reviewed by the Education Review
Committee. It is the responsibility of the applicant to establish
that a particular education offering shall qualify to meet the
education requirement for licensing or certification.
103.4.7.2 The applicant shall submit on a form provided
by the Division a list of the courses that documents the course
title, the name of the sponsoring organization, the number of
classroom hours, and the date the course was completed.
103.4.7.3 The applicant shall attest on a notarized
affidavit that the courses have been completed as
documented.
103.4.7.4 The applicant shall support the claim for
education credit if requested by the Division by providing proof
of completion of the courses in the form of certificates,
transcripts, report cards, letters of verification, or similar
proof.
R162-103-5. Instructor Application for Certification.
103.5.1 Each instructor requesting approval to be
certified as an instructor to teach the education requirements of
appraisal licensure or certification shall make application for
approval on a form prescribed by the Division and shall submit
the applicable fees. The application shall include, and the Board
may consider, the following information in determining the
instructor's eligibility for approval:
103.5.1.1 Attestation to upstanding moral character,
including whether the individual:
(a) has had an appraiser license or certification, or any
other professional license or certification, denied, restricted,
suspended, or revoked.
(b) has been permitted to resign or surrender an
appraiser license or certification, or any other professional
license or certification.
(c) has ever allowed an appraiser license or
certification or any other professional license or certification
to expire while the individual was under investigation, or while
action was pending against the individual by an appraiser
licensing or any other agency.
(d) has any action now pending by any appraiser licensing
or other agency.
(e) is currently under investigation for, or charged
with, or has ever pled guilty or no contest to, been convicted
of, or agreed to a plea in abeyance or diversion agreement for a
misdemeanor or felony, excluding minor traffic offenses.
(f) has ever been placed on probation in connection with
any criminal offense or a licensing action.
103.5.2 The instructor shall demonstrate evidence of
knowledge of the subject matter by the following:
103.5.2.1 A minimum of five years active experience in
appraising, or
103.5.2.2 Evidence of having completed college or other
appropriate courses specific to the topic the instructor proposes
to teach, or
103.5.2.3 Evidence of other qualifications of experience,
education, or credentials which are acceptable to the Board;
and
103.5.2.4 Evidence of having passed an examination
designed to test knowledge of the subject matter he proposes to
teach.
103.5.3 An applicant to teach the course on USPAP shall
conform to all of the above criteria and in addition shall have
been certified by the AQB as an AQB Certified USPAP
instructor.
103.5.4 Upon approval by the Board, an applicant shall be
issued certification. Instructor certifications shall be issued
for a term that expires twenty-four months from the date of
issuance. Conditions of renewal of certification include
providing proof of the following:
103.5.4.1 The instructor must have taught at least 20
hours of in-class instruction in a certified course during the
preceding two years; and
103.5.4.2 The instructor must have attended a real estate
instructor development workshop sponsored or approved by the
Division during the preceding two years.
103.5.4.3 Instructor certifications may be renewed by
submitting a properly completed application for renewal prior to
the expiration date of the instructor's current
certification, using the form required by the Division. Renewed
instructor certifications shall be issued for a term of
twenty-four months. If the instructor does not submit a properly
completed renewal form, renewal fee, and any required
documentation prior to the expiration date of the current
certification, the certification shall expire. When a
certification expires, the certification may be reinstated for a
period of thirty days after the expiration date upon payment of a
late fee in addition to completing the requirements for a timely
renewal. After this thirty day period, and until three months
after the expiration date, an instructor certification may be
reinstated upon payment of a non-refundable late fee and
submission of proof of completion of six classroom hours of
education related to real estate appraisal or teaching techniques
in addition to completing the requirements for a timely renewal.
Following the three month period, an instructor shall be required
to apply as an original applicant in order to obtain a new
certification.
103.5.5 Within 15 calendar days after the occurrence of
any of the events listed in Section 103.5.1, an applicant or
instructor shall give written notice to the Division of that
event.
R162-103-6. Education Review Committee.
103.6 A committee may be appointed by the Board to review
submissions for education credit for license or certification
applicants and also to review submissions for certification of
appraiser courses and instructors.
103.6.1 The Education Review Committee shall:
103.6.1.1 Review all applications for adherence to the
education credit required for licensure or certification and make
recommendations to the Division and the Board for approval or
disapproval of the education claimed.
103.6.1.2 Review all submissions requesting certification
of appraiser courses and instructors for prelicensing education
purposes and make recommendations to the Division and the Board
for approval or disapproval.
103.6.2 The Committee shall be composed of appraisers
from the following categories: residential appraisers; commercial
appraisers; farm and ranch appraisers; right-of-way appraisers;
and ad valorem appraisers.
103.6.2.1 The chairperson of the committee shall be
appointed by the Board.
103.6.2.2 Meetings may be called upon the request of the
chairperson or upon the written request of a quorum of committee
members.
103.6.3 If the review of an application has been
performed by the Education Review Committee, and the Board has
denied the application based on insufficient education or an
inability to meet the certification of education requirements,
the applicant may request that the Board review the issue again
by making a request in writing to the Board within thirty days
after the denial stating specific grounds upon which relief is
requested. The Board shall thereafter consider the request and
issue a written decision.
R162-103-7. Continuing Education Course Certification.
103.7 As a condition of renewal, all appraisers shall
complete the equivalent of 28 classroom hours of appraisal
education during the two-year term preceding renewal.
103.7.1 Except as provided in R162-103.7.6, continuing
education credit shall be given to students only for courses that
are certified by the Division at the time the courses are taught.
Course sponsors shall apply for course certification by
submitting all forms and fees required by the Division not less
than 30 days prior to the course being taught. Applications shall
include the following information which shall be used in
determining approval:
(a) name and contact information of the course sponsor
and the entity through which the course will be
provided;
(b) a description of the physical facility where the
course will be taught;
(c) the proposed number of credit hours for the
course;
(d)(i) identification of whether the method of
instruction will be traditional education or distance
education;
(ii) if distance education, the course shall meet the
requirements for distance learning outlined in R162-103.3.6,
except that:
(A) testing for continuing education course competency
need not be a proctored examination if the course mechanisms
require a student to demonstrate mastery and fluency;
(B) the course may be approved by the Division, rather
than by the AQB Course Approval program; and
(C) a course need not be a minimum of 15 classroom
hours;
(e) the title of the course;
(f) a statement defining how the course will meet the
objectives of continuing education by increasing the
licensee's knowledge, professionalism, and ability to protect
and serve the public;
(g) a course outline including, for each segment of no
more than 15 minutes, a description of the subject
matter;
(h) a minimum of one learning objective for every hour of
class time;
(i) the name and certification number of each certified
instructor who will teach the course;
(j) copies of all materials that will be distributed to
the participants;
(k) the procedure for pre-registration, the tuition or
registration fee and a copy of the cancellation and refund
policy;
(l) except for courses approved for distance education,
the procedure for taking and maintaining control of attendance
during class time, which procedure shall be more extensive than
having the student sign a class roll;
(m) a sample of the completion certificate which shall
bear the following information:
(i) space for the licensee's name, type of license
and license number, and date of course;
(ii) The name of the course provider, course title, hours
of credit, certification number, and certification expiration
date; and
(iii) Space for signature of the course sponsor and a
space for the licensee's signature;
(n)(i) a signed statement agreeing to upload the
following, within 10 days after the end of a course offering, to
the database specified by the Division:
(A) course name;
(B) course certificate number assigned by the
Division;
(C) date the course was taught;
(D) number of credit hours; and
(E) names and license numbers of all students receiving
continuing education credit;
(o) a signed statement agreeing not to market personal
sales products;
(p) a commitment to give no more than eight credit hours
per day to any student; and
(q) other information the Division may require.
103.7.2 Real estate appraisal related field trips are
acceptable for continuing education credit; however, transit time
to or from the field trip location may not be included when
awarding credit if instruction does not occur.
103.7.3 Prelicensing education credit awarded to
individuals seeking a different classification than that held,
can also be used to satisfy a continuing education
requirement.
103.7.4 Alternative Continuing Education Credit -
continuing education credit may be granted for participation,
other than as a student, in an appraisal practicum
course.
103.7.4.1 Up to one-half of an individual's
continuing education credit requirement may be granted on a case
by case basis for teaching, program development, authorship of
textbooks, or similar activities which are determined by the
Board to be equivalent to obtaining continuing
education.
103.7.4.2 The Education Review Committee shall review
claims of equivalent education and also alternative continuing
education proposed to be used for continuing education
purposes.
103.7.4.3 The Board may award continuing education credit
to members of the Education Review Committee, the Experience
Review Committee, and the Technical Advisory Panel if approved by
the Board and offered as a practicum course under R162-103.7.4 or
as a course under R162-103.7.4.1 in accordance with AQB
standards.
103.7.4.4 The Division may award continuing education
credit to Board Members for participation on the Board in
accordance with AQB standards.
103.7.5 Courses that are approved for continuing
education credit for real estate sales agents, real estate
brokers, or mortgage officers licensed by the Division are not
acceptable for appraiser continuing education credit unless the
courses have been previously approved by the Division for
appraiser continuing education.
103.7.6(a) The Division may grant continuing education
credit for non-certified courses submitted by a renewal applicant
in the form required by the Division if:
(i) the course was not required by these rules to be
certified and the Division determines that the course meets the
continuing education objectives listed in this rule; or
(ii) the course was taught outside the state of
Utah.
(b) A licensee shall retain original course completion
certificates for three years following renewal and produce those
certificates when audited by the Division.
103.7.7 The Division may only certify course topics
approved as continuing education topics by the AQB.
103.7.8(a) A course sponsor is not responsible for
uploading information for students who fail to provide an
accurate name or license number registered with the
Division.
(b) Continuing education credit shall not be given to any
student who fails to provide to a course sponsor an accurate name
or license number registered with the Division within 7 days of
attending the course.
103.7.9 A course sponsor shall upon completion of a
course offering, provide a certificate of completion, in the form
required by the Division, to those students who attend 100% of
the required class time.
103.7.10 Except for distance education courses, a course
may only be approved if taught in an appropriate classroom
facility and not in a private residence.
103.7.11(a) For purposes of this rule, a credit hour is
defined as 50 minutes within a 60 minute segment. A course may
not be approved for fewer than two credit hours.
R162-103-8. Administrative Proceedings.
The Division may deny certification or renewal of
certification to any course, school or instructor that does not
meet the standards required by this chapter.
R162-103-9. Continuing Education Instructor
Certification.
103.9.1(a) Except for courses exempted from certification
under R162-103.7.6, continuing education credit shall be given to
students only for courses that are taught by an instructor who is
certified by the Division at the time the courses are
taught.
(b) Applicants for instructor certification shall submit
all forms and fees required by the Division not less than 30 days
prior to the course being taught.
(c) Applications shall include at a minimum the following
information:
(i) name and contact information of the
applicant;
(ii) Evidence of graduation from high school or its
equivalent;
(iii) evidence of any combination of at least three years
of full time experience or college-level education related to the
course subject;
(iv) evidence of at least twelve months of full time
teaching experience or an equivalent number of months of part
time teaching experience, or attendance at the Division's
Instructor Development Workshop;
(v) a signed statement agreeing to allow the
instructor's courses to be randomly audited on an unannounced
basis by the Division or its representative;
(vi) a signed statement agreeing not to market personal
sales products; and
(vii) any other information the Division may
require.
103.9.2 The Division shall certify instructors based on
the applicant's honesty, integrity, truthfulness, reputation,
and competency.
103.9.3 Instructor certifications are valid for two
years. A certification may be renewed by submitting all forms and
fees required by the Division prior to the expiration date of the
current certification.
103.9.4 Certifications not properly renewed shall expire
on the expiration date.
103.9.4.1 A certification may be reinstated for a period
of thirty days after expiration by complying with all
requirements for a timely renewal and paying a non-refundable
late fee.
103.9.4.2 A certification may be reinstated after thirty
days and within six months after expiration by complying with all
requirements for a timely renewal and paying a nonrefundable
reinstatement fee.
103.9.4.3 A certification that has been expired for more
than six months may not be reinstated and an applicant must apply
for a new certification following the same procedure as an
original certification.
103.9.5 To renew an instructor certification, an
instructor must have taught a minimum of 12 continuing education
credit hours during the previous renewal period.
103.9.5.1 If the instructor has not taught a minimum of
12 hours during the previous renewal period, written explanation
outlining the reason for not meeting the requirement and
satisfactory documentation of the applicant's present level
of expertise shall be provided to the Division.
R162-103-10. Marketing of Continuing Education Courses.
103.10.1 A course sponsor may not advertise or market a
continuing education course where Division continuing education
course credit will be offered or provided to a licensed attendee
unless the course:
(a) is approved and has been issued a current continuing
education course certification number by the Division;
and
(b) is advertised with the continuing education course
certification number issued by the Division displayed in all
advertising materials.
103.10.2 A course sponsor may not advertise, market, or
promote a continuing education course with language which
indicates Division continuing education course approval is
"pending" or otherwise forthcoming.
KEY: real estate appraisals, education
Date of Enactment or Last Substantive Amendment: April 27,
2011
Notice of Continuation: April 18, 2007
Authorizing, and Implemented or Interpreted Law: 61-2b-8 ]
Additional Information
The Portable Document Format (PDF) version of the Bulletin is the official version. The PDF version of this issue is available at https://rules.utah.gov/publicat/bull-pdf/2011/b20110715.pdf. The HTML edition of the Bulletin is a convenience copy. Any discrepancy between the PDF version and HTML version is resolved in favor of the PDF version.
Text to be deleted is struck through and surrounded by brackets (e.g., [example]). Text to be added is underlined (e.g., example). Older browsers may not depict some or any of these attributes on the screen or when the document is printed.
For questions regarding the content or application of this rule, please contact Jennie Jonsson at the above address, by phone at 801-530-6706, by FAX at 801-526-4387, or by Internet E-mail at [email protected].