DAR File No. 42844
This rule was published in the May 15, 2018, issue (Vol. 2018, No. 10) of the Utah State Bulletin.
Career Service Review Office, Administration
Grievance Procedure Rules
Notice of Proposed Rule
DAR File No.: 42844
Filed: 04/23/2018 02:32:40 PM
Purpose of the rule or reason for the change:
These amendments are mandated by changes to Sections 67-19a-101 through 67-19a-501 made by H.B. 183 and H.B. 383 passed in the 2018 General Session.
Summary of the rule or change:
H.B. 183 (2018) eliminated the requirement that the Career Service Review Office (CSRO) hire a certified court reporter to record hearings. H.B. 383 (2018) defined terms, included the review of "abusive conduct investigations" in the list of subjects over which the CSRO has jurisdiction, prohibited retaliation against an employee advocate, amended deadlines for submitting grievances, and allowed an employee to skip steps in the grievance process where warranted. These rule changes make technical and conforming changes required by H.B. 183 and H.B. 383. Additionally, these rule amendments change the page limitations for motions filed at the CSRO.
Statutory or constitutional authorization for this rule:
- Sections 67-19a-101 through 67-19a-501
Anticipated cost or savings to:
the state budget:
These rule changes do not impose costs or savings to the state in addition to those already contemplated by fiscal note in the legislative process.
The grievance procedures affect only state employees and employers and do not apply to other entities.
The grievance procedures affect only state employees and employers and do not apply to other entities.
persons other than small businesses, businesses, or local governmental entities:
Because the CSRO is no longer required to hire a certified court reporter, if a CSRO decision is appealed to the Utah Court of Appeals, this cost shifts to the appealing party. This anticipated cost is incremental because the appealing party has always been responsible for transcription costs. This cost shift is made necessary by the legislative amendments and was contemplated by the fiscal note in the legislative process.
Compliance costs for affected persons:
The cost of hiring a court reporter shifts from the CSRO to the appealing party. This cost shift is made necessary by the legislative amendments and was contemplated by the fiscal note in the legislative process.
Comments by the department head on the fiscal impact the rule may have on businesses:
The grievance procedures affect only state employees and employers and do not apply to other entities.
Akiko Kawamura, Administrator
The full text of this rule may be inspected, during regular business hours, at the Office of Administrative Rules, or at:Career Service Review Office
Room 1120 STATE OFFICE BLDG
450 N MAIN ST
SALT LAKE CITY, UT 84114-1201
Direct questions regarding this rule to:
- Akiko Kawamura at the above address, by phone at 801-538-3047, by FAX at 801-538-3139, or by Internet E-mail at email@example.com
Interested persons may present their views on this rule by submitting written comments to the address above no later than 5:00 p.m. on:
This rule may become effective on:
Akiko Kawamura, Administrator
Appendix 1: Regulatory Impact Summary Table*
Total Fiscal Costs:
Total Fiscal Benefits:
Net Fiscal Benefits:
*This table only includes fiscal impacts that could be measured. If there are inestimable fiscal impacts, they will not be included in this table. Inestimable impacts for State Government, Local Government, Small Businesses and Other Persons are described above. Inestimable impacts for Non - Small Businesses are described below.
Appendix 2: Regulatory Impact to Non - Small Businesses
The proposed amendment is not expected to have fiscal impact on any large businesses revenues or expenditures because this rule governs procedure in administrative actions exclusively pertaining to state employees and employer agencies. This rule does not have any impact on other entities.
The administrator of the Career Service Review office has reviewed and approved this fiscal analysis.
R137. Career Service Review Office, Administration.
R137-1. Grievance Procedure Rules.
Terms defined in Section 63G-4-103 of the Utah Administrative Procedures Act (UAPA) are incorporated by reference within this rule. In addition, other terms which are used in this rule are defined below:
"Abandonment of Grievance" means either the voluntary withdrawal of a grievance or the failure by an employee to properly pursue a grievance through these grievance procedures.
"Administrative Review of the File" means an informal adjudicative proceeding according to Subsection 67-19a-403(3)(b).
"Administrator" means the person
appointed under Subsection 67-19a-201[
"Affidavit" means a signed and sworn statement offered for consideration in connection with a grievance proceeding.
"Affirmative Defense" means a responsive answer asserting facts in addition to those alleged that are legally sufficient to rebut asserted allegations.
"Appeal" means a formal request to a higher level of review of a lower level decision.
"Appointing Authority" means the officer, board, commission, person or group of persons authorized to make appointments on personnel/human resource management matters in their respective agency.
"Burden of Moving Forward" means a party's obligation to present evidence on a particular issue at a particular time. The burden of moving forward may shift back and forth between the parties based on certain legal principles.
"Burden of Proof" means the obligation to prove affirmatively a fact or set of facts at issue between two parties.
"CSRO" means the agency of state
government that statutorily administers these grievance procedures
according to Sections 67-19a-101 through 67-19a-[
"Closing Argument" means a party's final summation of evidence and argument, which is presented at the conclusion of the hearing.
"Consolidation" means the combining of two or more grievances involving the same controversy for purposes of holding a joint hearing, proceeding, or administrative review.
"Continuance" means an authorized postponement or adjournment of a hearing until a later date, whether the date is specified or not.
"Declaratory Order" means a ruling that is explanatory in purpose; it is designed to clarify what before was uncertain or doubtful. A declaratory order constitutes a declaration of rights between parties to a dispute and is binding as to both present and future rights. It is an administrative interpretation or explanation of a right, statute, order or other legal matter under a statute, rule, or an order.
"Default" means an omission of or untimely failure to take or perform a required act in the processing of a grievance. It is the failure to discharge an obligation which results in a forfeiture.
"Deposition" means a form of discovery in which testimony of a witness is given under oath, subject to cross-examination, and recorded in writing, prior to the hearing.
"Discovery" means the prehearing process whereby one party may obtain from the opposing party, or from other individuals or entities, information regarding the witnesses to be called, the documents and exhibits to be used at the hearing, and the facts and information about the case.
"Evidentiary Hearing" means a proceeding of relative formality, though much less formal than a trial, in which witnesses may be heard and evidence is presented and considered. Specific issues of fact and of law are tried. Afterwards, ultimate conclusions of fact and of law are set forth in a written decision or order.
"Excusable Neglect" means [
a failure to take proper steps at the proper time, not in
consequence of the person's own carelessness, inattention, or
willful disregard in the processing of a grievance, but in
consequence of some unexpected or unavoidable hindrance or
"Extraordinary Circumstances" means factors not normally incident to or foreseeable during an administrative proceeding. It includes circumstances beyond a party's control that normal prudence and experience could not foresee, anticipate or provide for.
"File" means to submit a document, grievance, petition, or other paper to the CSRO as prescribed by these rules. The term "file" includes faxing and E-mailing.
"Filing Date" means the day that a document, grievance, petition, or other paper is recorded as having been received by the CSRO.
"Grievance Procedures" mean the
grievance and appeal procedures codified at Sections 67-19a-101
406] and promulgated through this rule.
"Grievant" means the person or
party advancing one or more issues as a petitioner through these
to the evidentiary/step 4 level].
"Group Grievance" means a grievance submitted and signed by two or more aggrieved employees. The term does not include "class action."
"Hearing" means the opportunity to be heard or present evidence in an administrative proceeding.
"Hearing Officer" means an
impartial trier of facts appointed by the CSRO administrator and
assigned to decide a particular grievance[
case at the evidentiary/step 4 level].
"Hearsay Evidence" means evidence not based upon a witness's personal knowledge as a direct observer of an event. Rather, hearsay evidence stems from the repetition of what a witness heard another person say. Hearsay's value rests upon the credibility of the declarant. Hearsay is a statement made outside of the hearing that is offered as evidence of the truth of matters asserted in the hearing.
"Initial Hearing" means a
hearing conducted by the administrator to make an initial
determination regarding timeliness, authority, jurisdiction, direct
harm, standing and eligibility to advance a grievance[
issue to the evidentiary/step 4 level].
"Issuance" means the date on which a decision, order or ruling is signed and dated; it is not the date of mailing, or the date of the mailing certificate, nor the postal date. Date of issuance is the date specified according to Subsection 63G-4-401, of the UAPA.
"Joint Hearing" means the uniting of two or more grievances involving the same, similar, or related circumstances or issues to conduct a single hearing; also see "Consolidation."
"Jurisdiction" means the legal right and authority to hear and decide issues and controversies.
"Management Representative" means a person of managerial or supervisory status who is not subject to exclusion. Legal counsel is not included within the meaning of the term.
"Motion" means a request offered verbally or in writing for a ruling or to take some action.
"Motion to Dismiss" means a motion requesting that a grievance or appeal be dismissed because it does not state a claim for which the CSRO provides a remedy, or is in some other way legally insufficient.
"Notice" and "Notification" mean a proper written notice to the parties involved in a grievance procedural hearing or conference, setting forth date, time, location, and the issue to be considered.
"Pleadings" mean the formal written allegations of the parties that set forth their respective claims and defenses.
"Presiding Hearing Officer"
means either the Administrator or designated [
evidentiary/step] 4 hearing officer.
"Pro Se" means in one's own behalf. A person is represented pro se in an administrative proceeding when acting without legal counsel or other representation.
"Quash" means to cancel, annul, or vacate.
"Relevant" means directly applying to the matter in question; pertinent, germane. It is evidence that tends to make the existence of any facts more probable or certain than they would be without the evidence; and tending to prove the precise fact at issue.
"Remand" means to send back, as for further deliberation and judgment, to the presiding official or other tribunal from which a grievance was appealed.
"Standard of Proof" means the evidentiary standard, which in CSRO adjudications is the substantial evidence standard.
"Stay" means a temporary suspension of a case or of some designated proceeding within the case. A stay is different than a continuance or extension of time and can only be granted when agreed to by the parties and when the administrator or assigned hearing officer finds a stay necessary for judicial economy and the interest of justice.
"Submit" means to commit to the discretion of another; to present for determination.
"Subpoena" means a formal legal document issued under authority to compel the appearance of a witness at an administrative proceeding, the disobedience of which may be punishable as a contempt of court.
"Subpoena Duces Tecum" means a formal legal document issued under authority to compel specific documents, books, writings, papers, or other items.
"Substantial Evidence" means evidence possessing something of substance and relevant consequence, and which furnishes substantial basis of fact from which issues tendered can be reasonably resolved. It is evidence that a reasonable mind might accept as adequate to support a conclusion, but is less than a preponderance.
"Summary Judgment" means a ruling made upon motion by a party or the presiding hearing officer when there is no dispute as to either material fact or inferences to be drawn from undisputed facts, or if only a question of law is involved. The motion may be directed toward all or part of a claim or defense.
"Transcript" means an official verbatim written record of an adjudicative proceeding or any part thereof, which has been recorded and subsequently transcribed by a certified court reporter.
"UAPA" means the Utah Administrative Procedures Act found at Sections 63G-4-102 through 63G-4-601.
"Withdraw" means to recall or retract a grievance from further consideration under these grievance procedures.
"Witness Fee" means an appearance fee and may also include a mileage rate established by statutory provision pursuant to Section 78B-1-119.
"Working Days" means for purposes of the time periods for filing a grievance, advancing an appeal or responding to an employee's grievance or appeal, all days except Saturdays, Sundays and recognized State holidays.
R137-1-3. Classification Jurisdiction.
The CSRO and the CSRO hearing officers
have no jurisdiction over classification and reclassification
grievances, appeals, and complaints nor over position schedule
assignments, according to Section 67-19-31 and Subsections
67-19a-202(1)(a) and 67-19a-302[
(1)], and Section R477-3-5.
R137-1-6. Filing Procedure.
The submission of correspondence, pleadings, grievance materials, and legal documents is subject to the following provisions:
(1) Filing/Receipt. Papers to be filed
with the CSRO or the administrator are deemed filed on the date
, and are so date-stamped]. The date on which
papers are received and date-stamped is regarded as the date of
(2) Time Periods. All papers, memoranda, petitions, grievances, pleadings, briefs, exhibits, and written motions to be filed with the administrator must be filed in the Career Service Review Office, 1120 State Office Building, Capitol Hill, Salt Lake City, Utah 84114, within the time limits prescribed either by law, by these rules, or by order of the administrator or by the designated CSRO hearing officer.
(a) All filing dates are based upon the CSRO's working days.
(b) Papers must be signed by the person filing the paper or by the person's authorized representative.
(c) Documents being submitted are to contain the name, business address, and telephone number of the representative, if a party or person is being represented.
(d) Copies of all filed papers shall be served upon the appropriate opposing party or person to grievance proceedings, with notice of service given to the administrator.
(e) Notice to a designated representative constitutes notice to the representative's client.
(f) Notice to an employee who is not represented shall be served at the address specified on the employee's statement of grievance or correspondence, or in the absence of such specification, at the last mailing address shown in the employing agency's personnel file.
Subsection 63G-4-205(2) of the UAPA is incorporated by reference.
(1) Subpoena Power. Pursuant to Subsection 67-19a-204(2)(a)(ii), the administrator may issue subpoenas to witnesses and may obtain documents or other evidence in conjunction with any inquiry, investigation, hearing, or other proceedings.
(a) The aggrieved employee has the right to require the production of books, papers, records, documents and other items pertinent to the facts at issue that are within the control of the agency against which the grievance is lodged, and which are not held to be protected or privileged by law. Affidavits and ex parte statements offered during a hearing may be received and considered by the CSRO hearing officer.
(b) A person receiving a subpoena issued by the CSRO will find the title of the proceeding posted thereon, and the person to whom it is directed shall be compelled to attend and give testimony. A subpoena duces tecum may be used to produce designated books, or other items at a specified time and place when these items are under an agency's or a person's control.
(c) A request by counsel or a party's representative to issue a subpoena must be reasonable and timely. At least five full working days' notice prior to a scheduled hearing must be given to the administrator, not counting preparation and delivery time. The requesting party shall simultaneously notify the opposing party of the request.
(d) The original of each subpoena is to be presented to the person named therein, and a copy shall be issued to the counsel or representative of each party.
(2) Service of Subpoenas. Service of
subpoenas shall be made by the [
requesting party delivering the subpoena to the person
named,] unless the CSRO is requested to deposit the
subpoena properly addressed and postage prepaid, with the U.S.
Postal Service, or to send it by State Mail and Distribution
Services,[ or to send it by E-mail,] or to send it by
facsimile transmission, or in any combination.
(3) Proof of Service. If service has not been acknowledged by the witness, the server may make an affidavit of service. Failure to make proof of service does not affect the validity of the service.
(4) Quashing. Subsection 67-19a-204(2)(a)(iii) governs the quashing of subpoenas by the administrator.
R137-1-9. Hearing Dates, Continuance/Extension of Time.
(1) Once the administrator has made an
initial determination that the CSRO has authority to review or
decide a grievance or appeal,
the administrator shall set a date for [
the] evidentiary[ /step] 4 hearing that is:
(a) within 30 days of the administrator's determination; or
(b) if agreed to by the parties, no more than 150 days from the administrator's determination date.
(2) Notwithstanding Subsection (1), after the evidentiary hearing date has been set, each party may be granted one continuance or extension of time for the hearing provided there are extraordinary circumstances justifying such continuance or extension. A party desiring an extension of time or a continuance of the evidentiary hearing shall file a written request with the administrator or appointed hearing officer.
(a) Every petition for a continuance shall specify the reason for the requested delay.
(b) In considering a request for continuance, the administrator or the appointed CSRO hearing officer shall take into account:
(i) whether the request was timely made in writing; and
(ii) whether the request is based on extraordinary circumstances.
(3) Inattention or lack of preparation does not constitute extraordinary circumstances justifying a continuance or extension of time of the evidentiary hearing.
R137-1-10. Eligibility to Grieve.
(1) Standing. Only executive branch career
service employees and reporting employees alleging retaliatory
action, as defined by Subsections 67-19a-101[
(7)] and 67-19a-101[ (8)], may use these grievance procedures.
(a) Pursuant to Subsection 67-19-16(6) and Section 67-19a-301, the CSRO has no jurisdiction over grievance petitions filed by probationary employees, public applicants, exempt employees, noncareer service employees, public employees of the state's political subdivisions, public employees covered by other grievance systems, or employees of state institutions of higher education.
(2) Questionable Standing. Where a
question or dispute exists whether an employee qualifies to use
these grievance procedures, such controversies must be resolved
through application of R137-1-17 by the administrator. The
administrator's determination shall be final and subject to
review only in the Utah Court of Appeals[
for formal adjudications and in the district court for
informal adjudications according to Subsections 67-19a-301(2) and
67-19a-403(2)(a)(i), and Sections 63G-4-402 and 63G-4-403 of the
(3) Class Action. Pursuant to Subsection 67-19a-401(8), class action grievances will not be admissible for consideration by the CSRO under these grievance procedures.
(4) Group Grievance. A group grievance is admissible provided that each aggrieved employee signs the grievance, according to Subsections 67-19a-401(8)(a) and (b).
R137-1-11. Issues Appealable to [
All grievances shall be reviewed to determine:
(1) Whether the matters or issues raised
in a grievance fall within the CSRO's limited jurisdiction as
set forth in Subsections 67-19a-202(1)[
(a) and] 67-19a-202[ (1)(6)], or
(2) Whether any issues or components of a grievance were satisfactorily resolved at an earlier step in the grievance procedures. Matters or issues resolved at an earlier step in the grievance procedures may not be advanced to the CSRO.
R137-1-12. Employees' Rights.
(1) Representation. The state does not provide legal counsel or representation to aggrieved employees nor pay the fees for an employee's representation. Also, Subsection 67-19a-406(4)(a) precludes the CSRO from awarding fees or costs to an employee's attorney or representative. Pursuant to Subsection 67-19a-402.5(6)(a), an appellate court may award costs and attorney fees, accrued at the appellate court level, to a prevailing employee in a retaliatory action grievance.
(2) Pro Se Status. A party or person to a grievance proceeding may appear pro se. When a party or person appears pro se, the party or person is entitled to request the issuance of subpoenas, directly examine and cross-examine witnesses, make opening and closing statements, submit documentary evidence, summarize testimony, and in all respects fully present one's own case.
(3) No Reprisal. Pursuant to Subsection 67-19a-303(3), no appointing authority, director, manager, or supervisor may take action to retaliate against a grievant, a representative, or a witness who participates in or is scheduled to participate in a grievance proceeding.
R137-1-13. Automatic Processing, Waiver, Excusable Neglect, Abandonment of Grievance, Default, Transfer and Stay.
(1) Automatic Processing. An agency's failure to reply in writing to an aggrieved employee's grievance within the prescribed time period automatically grants the aggrieved employee the right to advance the grievance to the next step of these grievance procedures listed in Section 14 (below). Pursuant to Subsection 67-19a-401(2), the parties may mutually agree to waive or extend steps 1, 2, or 3 or extend the statutory time period for those steps. Waivers of the statutory time periods by agency management and the aggrieved employee must be in writing and submitted to the administrator.
(2) Waiver. When the administrator finds that a grievance is one that an agency cannot resolve because of the nature of the grievance, the matter may be waived in writing to a higher level. Steps 1, 2, or 3 may be waived, but not step 4. Any waiver agreed to between the parties must be in writing, dated and submitted to the administrator according to Subsection 67-19a-401(2) and (3).
(3) Excusable Neglect. The standard of excusable neglect may be offered as a defense to lack of timeliness in processing a grievance or for not appearing at a scheduled proceeding.
(a) The administrator or appointed CSRO hearing officer shall determine the applicability of the excusable neglect standard when offered as a defense to lack of timeliness or not appearing at a scheduled proceeding.
(b) All questions are to be resolved at the original level of occurrence.
(4) Abandonment of Grievance. In the event the administrator or CSRO hearing officer determines that a grievance claim has been withdrawn, abandoned, or otherwise neglected beyond either the established time lines or a reasonable period, the matter no longer qualifies for further processing through these grievance procedures. When withdrawal is intended, it should be accomplished in writing.
(5) Default. An employee who defaults in processing a grievance forfeits further rights granted by these rules and under Section 63G-4-209 of the UAPA, which is incorporated by reference.
(6) Transfer. The administrator may administratively transfer a grievance from the aggrieved employee's department to another, more appropriate department to respond as necessary to serve the ends of justice and fairness.
(7) Stay. Upon written request, the administrator or the CSRO hearing officer may grant a stay of a decision, order, ruling, remedy, or proceeding. However, stays may be granted only when agreed to by the parties and when the administrator or assigned hearing officer finds a stay necessary for judicial economy and the interest of justice.
R137-1-14. Grievance Procedure [
Persons acting on grievances pursuant to
and 67-19a-402.5], and in accordance with these
rules, shall conduct their filings through the following [ steps, or ]levels[ ,] of increasing accountability:
Step] 1; A written grievance shall be submitted to the
employee's immediate supervisor. A standard grievance form is
available from the CSRO. Once submitted, the written grievance [ then becomes] a formal complaint necessitating a response. [ Steps 2 and 3 also necessitate responses within time
periods outlined in Section 67-19a-402. Such responses are to be
issued by only one supervisor, director, etc. at each
Step] 2; If the grievance is not resolved at [ step] 1, the employee may advance their grievance to
[ step] 2. [ Step 2 requires the grievance be reviewed by the agency or
division director or designee;]
Step] 3; If the grievance is not resolved at [ step] 2, the employee may advance their grievance to
[ step] 3.[ Step 3 requires the grievance be reviewed by the department
head, executive director, commissioner or their designated
Step] 4; If the grievance is not resolved at [ step] 3, the employee may advance their grievance to
[ step] 4. [ Step 4 is] an evidentiary de novo hearing
conducted before a CSRO hearing officer.
The purpose [
for] the [ above steps, or ]levels[ ,] is to curtail employees from having to submit
their grievances to persons [ in agency management ]not specified in the above
steps or levels. Only the above-listed persons (or their designated
representatives) in agency management are authorized to respond to
state employees' grievances.
R137-1-15. Procedure for Appealing Disciplinary Action Imposed by Department Head.
(1) An aggrieved employee who has been [
suspended without pay, ]demoted or dismissed by
their respective department head (i.e., executive director or
commissioner) may appeal the department head's action directly
to the CSRO at the evidentiary step 4 level.
(a) An appeal from discipline imposed by the department head is distinguishable from a grievance.
(b) A grievance is filed at step 1 and
proceeds through steps 2 and 3.[
Suspensions without pay that are not imposed by a
department head shall proceed through the grievance procedures as a
(c) When an appeal from discipline imposed
by a department head occurs at the step 3 level, it may be appealed
directly to the CSRO[
at the evidentiary/step 4 level].
(2) When appealed to the CSRO, the appeal must be filed within 20 working days from the date an aggrieved employee receives written notification from the department head who imposed the disciplinary action.
R137-1-17. Initial Review by Administrator.
When an employee advances a grievance to the CSRO or directly appeals a department head's decision to the CSRO, the administrator shall make an initial determination of whether the CSRO has authority to review or decide the grievance or appeal. In order to make this determination, the administrator may hold an initial adjudicative hearing in accordance with Subsections 67-19a-403(2), 67-19a-402.5(2)(b)(i) and Section 63G-4-206 or conduct an informal adjudicative review of the file in accordance with Subsections 67-19a-403(2), 67-19a-402.5(2)(b)(ii) and Section 63G-4-202 which are incorporated by reference.
(1) Procedural Issues. The administrator shall make an initial determination of the following: timeliness, direct harm, jurisdiction, standing, eligibility of the issues to be advanced, and any other procedural matters or jurisdictional controversies according to Sections 67-19a-402.5, 67-19a-403 and 67-19a-404.
(2) Determination. The administrator has
authority to determine which types of grievances may be heard at [
the evidentiary/step 4 level]. Those types of grievances found to have been
resolved at a lower level or those that do not qualify for
advancement to [ the evidentiary/step 4 level] are precluded from further consideration in any
grievance submitted for CSRO consideration.
(3) Preclusion. Those types of
actions not listed in [
Subsections 67-19a-202(1)(a) or 67-19a-202(1)(b) and
referenced in Subsection 67-19a-302(1) and 67-19a-302(3) are
precluded from advancement to the evidentiary/step 4
level.] [ When the grievance is precluded from the evidentiary/step 4
level, the matter under dispute shall be deemed as final at the
level of the department head/step 3 according to Subsection
(4) Reconsideration. A written request for reconsideration may be filed with the administrator. It must be filed within 20 days from the date the administrator issues a decision regarding whether the CSRO has authority to review or decide a grievance or appeal. Section 63G-4-302 of the UAPA incorporated by reference. The written reconsideration request must contain specific reasons why a reconsideration is warranted with respect to the factual findings and legal conclusions of the hearing decision or administrative review of the file decision. New or additional evidence may not be considered.
(5) Judicial Review.
(a) The aggrieved employee or the responding agency may appeal the administrator's initial adjudicative hearing decision and final agency action to the Utah Court of Appeals within 30 calendar days from the date of issuance according to Subsection 63G-4-401(3)(a) and Section 63G-4-403 of the UAPA which are incorporated by reference.
The aggrieved employee or the responding agency may appeal
the administrator's informal adjudicative decision and final
agency action of an administrative review of the file to the
district court according to Sections 63G-4-402 and 63G-4-404 of the
UAPA which are incorporated by reference.]
(c) A decision reached by the CSRO in
reviewing a retaliatory action grievance from a reporting employee,
as defined by Subsections 67-19a-101[
(7)] and 67-19a-101[ (8)],may be appealed to the Utah Court of Appeals.
(6) Summary Judgment. The administrator or the (Presiding Officer, Utah Code Ann. Section 63G-4-103(1)(h)(i)) hearing officer may, pursuant to an administrative review of the procedural facts and circumstances of a grievance case, summarily dispose of a case on the ground that:
(a) the matter is untimely;
(b) the grievant has failed to appear at the properly scheduled date, time, and place pursuant to written notice;
(c) the grievant lacks standing;
(d) the grievant has withdrawn or otherwise abandoned the grievance;
(e) the grievant has not been directly harmed;
(f) the issue grieved does not qualify to be advanced beyond step 3; or
(g) the requested remedy or relief exceeds the scope of these grievance procedures.
(7) Transcription and Transcript Fees. If
a party appeals the administrator's initial adjudicative
hearing decision to the Utah Court of Appeals[
or to the district court], the appealing party is
paying all transcription costs and any
transcript fees. The CSRO does not participate in the payment of
these fees when appeals are taken to the appellate[ or trial] court. See Utah Rules of Appellate
Procedure, Rule 11, and Section 63G-4-403(3), regarding transcript
costs from formal adjudications under the UAPA.
R137-1-18. Procedural Matters.
The provisions under this section pertain
to initial administrative and [
evidentiary/step 4] proceedings before the CSRO.
(1) Purpose. A formal adjudicative proceeding provides a fair and impartial opportunity for the parties to be heard and to present their evidence. The adjudicative process allows the CSRO administrator or the CSRO hearing officer to be completely informed about the case. After having considered the parties' evidence, the CSRO administrator or the CSRO hearing officer may then render a proper determination based upon all of the facts, circumstances, and applicable laws, rules and policies.
(2) Types of Adjudications. For purposes of Section 63G-4-202 of the UAPA:
(a) All initial administrative and [
evidentiary/step 4] adjudications at the CSRO are formal adjudicative
proceedings. Sections 63G-4-205 through 63G-4-209, 63G-4-401 and
63G-4-403 through 63G-4-405 of the UAPA are incorporated by
reference within this rule and are applicable to these adjudicative
(b) An administrative review of the file, pursuant to
Subsections 67-19a-403(2) and 67-19a-402.5(2)(b)(2), is an informal
adjudicative proceeding with Sections 63G-4-203, 63G-4-402, and
63G-4-404 of the UAPA incorporated by reference.]
(3) Rules of Evidence/Procedure Inapplicable. The technical rules of evidence and the formal rules of civil procedure as observed in the courts of law are inapplicable to these grievance procedure proceedings, except for the rules of privilege as recognized by law and those specific references to the rules of evidence and procedure as set forth in the UAPA.
(4) Expelling. The presiding CSRO hearing officer may clear the proceeding of witnesses not under examination and may exclude any unruly or disruptive person. The hearing officer may also expel any persons whose presence is antagonistic, oppressive, intimidating or appears to have a chilling effect on the witness under examination.
(5) Presentation of Case. Each party is given the opportunity to make an opening statement and to present evidence. After the evidence is closed, each party may offer a closing argument. The moving party may offer one rebuttal. Continuous rebuttal is not permissible.
(a) When an objection is made as to the admissibility of evidence, the presiding CSRO hearing officer shall note the objection for the record and make a ruling or take the objection under advisement to be ruled upon later.
(b) The presiding CSRO hearing officer has discretion to exclude inadmissible evidence and to order that cumulative or repetitive evidence be discontinued.
(c) A party objecting to the introduction of evidence must state the precise grounds of the objection at the time such evidence is offered.
(7) Marking Exhibits. All exhibits shall be numerically marked and labeled in the order received into evidence, unless previously marked and labeled.
(8) Motion to Dismiss. The administrator or CSRO hearing officer may, upon a party's motion or upon their own motion, dismiss the grievance or appeal before the CSRO.
(9) Consolidation of Grievances. Grievances of the same or of a sufficiently similar context may be consolidated by the administrator for purposes of conducting a single or joint hearing.
(10) Standard of Proof. In all CSRO adjudicative proceedings, the standard of proof is the substantial evidence standard according to Subsections 67-19a-406(2) and 67-21-3.5.
(11) Hearsay Evidence. Hearsay evidence is admissible in CSRO formal adjudicative proceedings as qualified by Subsection 63G-4-208(3) of the UAPA which is incorporated by reference.
(12) Discovery. The following rule provisions satisfy Section 63G-4-205 of the UAPA on discovery.
(a) Discovery shall be limited to that which is relevant and nonprivileged, and for which each party has a substantial, demonstrable need for supporting their respective claims or defenses.
(b) At the discretion and approval of the administrator or appointed CSRO hearing officer, parties to a dispute may obtain discovery. The CSRO administrator or hearing officer has discretion to entertain discovery motions on a case-by-case basis regarding the following:
(i) production of documents, records and things under Utah Rule 34 of Civil Procedure; and
(ii) depositions only when a proposed witness is unavailable for giving testimony at a scheduled hearing.
(c) No other form of discovery is permitted.
(d) Witness lists and copies of exhibits
shall be offered by each party to the opposing party and to the [
presiding ]CSRO hearing officer during a
prehearing/scheduling conference, unless the exchange is scheduled
for a later date.
(i) Each party's list of witnesses shall contain a brief statement describing the nature of the proposed testimony to be offered by each witness.
(ii) A party may not surprise the opposing
party with a witness or an exhibit at the hearing which was not
at the prehearing/scheduling conference, or] by a
scheduled exchange date, unless the witness or exhibit is in direct
rebuttal to admitted opposing evidence. Also refer to
(13) Page Limitation.
W]ritten motions, pleadings, briefs, and memoranda for all
CSRO proceedings may not exceed [ 20] typed, double-spaced 8-1/2 x 11 inch pages, exclusive of
any statement of facts. Reply briefs may not exceed [ ten] pages.
(b) An application for an exception to the
above-stated page limitation provisions must be timely filed in
writing, and not more than [
ten] double-spaced 8-1/2 x 11 inch pages in a 12-point font.
The applicant party has the burden to offer sufficient
justification for requests [ more than 20 and 10 pages respectively to the CSRO for the
granting of any exceptions to] the page limitation
(c) The CSRO may weigh all requests to
exceed the page limitation
provision ]based upon the reasonableness and
necessity of such requests in light of each case and its
circumstances. The CSRO does not automatically grant exceptions
simply on the basis of a request.
R137-1-20. Public Hearings.
A CSRO hearing is open to the public unless there are reasonable grounds to justify an executive session for either part or all of a hearing. This provision does not apply to witnesses who are being called to testify according to R137-1-19.
(1) Closing Hearings. All grievance procedure hearings shall be open to the public except as follows:
(a) The administrator or the CSRO hearing officer may close either a portion or an entire hearing based upon reasonable grounds.
n evidentiary/step] 4 hearing may be closed in part or in its entirety
when the proceeding involves discussion about a state
employee's character, professional competence, or physical or
mental health according to Subsection 52-4-205(1)(a) of the Open
and Public Meetings statute.
(2) Sealing Evidence. The administrator or the CSRO hearing officer may seal the record when appropriate according to Subsection 67-19a-406(4)(c).
(3) Media Presence. All hearings at [
the jurisdictional and evidentiary/step 4 level] are open to the media, unless closed pursuant to
R137-1-20(1) above. However, television cameras are not permitted
at [ the evidentiary/step] 4 proceeding
(4) Distribution of Decisions. Once the grievance process, including all administrative appeals, has been completed and if the agency's decision was sustained, the administrator may provide copies of legal decisions, orders, and rulings to the public upon request. Portions of or entire legal decisions and orders may be withheld if deemed to be legally privileged or protected under the state's Government Records Access and Management Act (GRAMA), or if the record is sealed according to the Open and Public Meetings statute.
R137-1-21. The [
4 Adjudicatory Procedures.
(1) Authority of the CSRO Hearing Officer/Presiding Officer. The CSRO hearing officer/presiding officer is authorized to:
(a) serve as the presiding officer at [
evidentiary/step] 4 hearings as set forth at Subsection
63G-4-103(1)(h)(i) of the UAPA;
(b) maintain order, ensure the development of a clear and complete record, rule upon offers of proof, receive relevant evidence, and assign the burden of proof according to Subsection 67-19a-406(2);
(c) set reasonable limits on repetitive and cumulative testimony and sequester any witness whose later testimony might be colored by the testimony of another witness or any person whose presence might have a chilling effect on another testifying witness;
(d) rule on any motions, discovery requests, exhibit lists, witness lists and proposed findings;
(e) require the filing of memoranda of law and the presentation of oral argument with respect to any question of law;
(f) compel testimony and order the production of evidence and the appearance of witnesses;
(g) admit evidence that has reasonable and probative value; and
(h) reopen the evidentiary record.
(2) Conduct of Hearings. A hearing shall be confined to those issues related to the subject matter presented in the original grievance statement.
(a) An evidentiary proceeding may not be allowed to develop into a general inquiry into the policies and operations of an agency.
(b) An evidentiary proceeding is intended solely to receive evidence that either refutes or substantiates specific claims or charges. A proceeding may not be used as an occasion for irresponsible accusations, general attacks upon the character or conduct of the employing agency, agency management, or other employees. A hearing may not be used as a forum for making derogatory assertions having no bearing on the claims or specific matters under review.
Evidentiary/Step] 4 Hearing. [ An evidentiary/step 4 hearing] shall be [ a hearing on the record] according to [ Subsections] 67-19a-406[ (1) and (2),]
held de novo, with both parties being granted full
administrative process as follows:
(a) The CSRO hearing officer shall first make factual findings based solely on the evidence presented at the hearing without deference to any prior factual findings of the agency. The CSRO hearing officer shall then determine whether:
(i) the factual findings made from the
/step] 4 hearing support
[ with ]substantial evidence
the allegations made by the agency or the appointing
(ii) the agency has correctly applied relevant policies, rules, and statutes.
(b) When the CSRO hearing officer
determines in accordance with the procedures set forth above that
/step] 4 factual findings support the allegations of the
agency or the appointing authority, then the CSRO hearing officer
must determine whether the agency's decision, including any
disciplinary sanctions imposed, is excessive, disproportionate or
otherwise constitutes an abuse of discretion. In making this latter
determination, the CSRO hearing officer shall give deference to the
decision of the agency or the appointing authority. If the CSRO
hearing officer determines that the agency's penalty is
excessive, disproportionate or constitutes an abuse of discretion,
the CSRO hearing officer shall determine the appropriate
(4) Discretion. Upon commencement, the CSRO hearing officer shall announce that the hearing is convened and is being held on the record. The CSRO hearing officer shall note appearances for the record and note the party having the burden of moving forward first.
(5) Closing the Record. After all testimony, documentary evidence, and arguments have been presented, the CSRO hearing officer shall close the record and terminate the proceeding, unless one or both parties agree to submit a posthearing brief or memoranda of law within a specified time.
(6) Posthearing Briefs. When posthearing briefs or memoranda of law are scheduled to be submitted, the record shall remain open until the briefs or memoranda are exchanged and received by the CSRO hearing officer and incorporated into the record, or until the time to receive these submissions has expired. After receipt of posthearing documents, or upon the expiration of the time to receive posthearing documents, the case is then taken under advisement, and the period commences for the issuance of the written decision.
(7) Findings of Fact, Conclusions of Law.
Notwithstanding R137-1-21(1)(h) above, following
the] closing [ of ]the record, the CSRO hearing officer shall
write a decision containing findings of fact and conclusions of law
according to Section 67-19a-406 and Section 63G-4-208 of the UAPA,
which is incorporated by reference. When the CSRO hearing
officer's decision and order is filed with the administrator it
then becomes the decision and order of the [ evidentiary/step] 4 hearing.
(8) Distribution of Decisions. The
administrator shall distribute copies of the [
evidentiary/step] 4 decision and order to the persons, parties and
representatives of record.
(9) Past Work Record. In those proceedings where a disciplinary penalty is at issue, the past employment record of the employee is relevant for purposes of either mitigating or sustaining the penalty when substantial evidence supports an agency's allegations.
(10) Compliance and Enforcement. State agencies, department heads, division directors and officials are expected to comply with decisions and orders issued by the CSRO hearing officer. Enforcement measures available to the CSRO include:
(a) petitioning the governor, who may remove his appointed state officers with or without cause, and with respect to those who can only be removed for cause, refusal to obey a lawful order may constitute sufficient cause for removal;
(b) a mandamus order to compel the official to obey the order;
(c) the charge of a Class A misdemeanor according to Section 67-19-29; and
(d) seeking enforcement of a legal decision, order or ruling through civil enforcement in the district court according to Subsection 63G-4-501(1) of the UAPA which is incorporated by reference.
(11) Rehearings. Rehearings are not permitted.
(a) Section 63G-4-302 of the UAPA is
incorporated by reference within this rule, and requests for
reconsideration of an [
evidentiary/step] 4 decision will be conducted in accordance with that
section, except for the time period which is stated below.
(b) The written reconsideration request
must contain specific reasons why a reconsideration is warranted
with respect to the factual findings and legal conclusions of the [
evidentiary/step] 4 decision. The same CSRO hearing officer shall decide
the propriety of a reconsideration. A request for reconsideration
is filed with the administrator. To be timely the written request
for reconsideration shall be filed within twenty days after the [ evidentiary/step] 4 decision is issued as provided at Section
(13) Appeal to the Utah Court of Appeals.
To appeal to the Utah Court of Appeals, a party must file with the
court within 30 calendar days from the date of issuance of the [
evidentiary/step] 4 decision and final agency action according to
Sections 63G-4-401 and 63G-4-403 of the UAPA, which are
incorporated by reference. The dates of mailing, postmarking and
receipt are not applicable to filing with the court.
(14) Transcript Fee. The party petitioning
the Utah Court of Appeals for a review must bear all costs of
transcript production for the [
evidentiary/step] 4 decision. The CSRO may not share any cost for a
transcript or transcription of the [ evidentiary/step] 4 hearing.
KEY: grievance procedures, reconsiderations
Date of Enactment or Last Substantive Amendment: [
July 22, 2013]
Notice of Continuation: July 11, 2016
Authorizing, and Implemented or Interpreted Law: 34A-5-106; 67-19-16; 67-19-30; 67-19-31; 67-19-32; 67-19a et seq.; 63G-4 et seq.
More information about a Notice of Proposed Rule is available online.
The Portable Document Format (PDF) version of the Bulletin is the official version. The PDF version of this issue is available at https://rules.utah.gov/publicat/bull_pdf/2018/b20180515.pdf. The HTML edition of the Bulletin is a convenience copy. Any discrepancy between the PDF version and HTML version is resolved in favor of the PDF version.
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For questions regarding the content or application of this rule, please contact Akiko Kawamura at the above address, by phone at 801-538-3047, by FAX at 801-538-3139, or by Internet E-mail at firstname.lastname@example.org. For questions about the rulemaking process, please contact the Office of Administrative Rules.