R414.  Health, Health Care Financing, coverage and Reimbursement Policy.
R414-516.  Nursing Facility Non-State Government-Owned Upper Payment Limit Quality Improvement Program.
R414-516-1.  Introduction and Authority.
	This rule defines the participation requirements for the Quality Improvement (QI) program within the Nursing Care Facility Non-State Government-Owned Upper Payment Limit (NF NSGO UPL) program.  This rule applies only to nursing facility providers who are part of a contract with the Department to participate in the NF NSGO UPL program.  This rule is authorized by Sections 26-1-5 and 26-18-3.

R414-516-2.  Definitions.
	The definitions in Rule R414-505 apply to this rule.  In addition:
	(1)  "American Health Care Association (AHCA)" means the national association of long term and post-acute providers for quality care and services for frail, elderly, and disabled Americans.
	(2)  "Certification And Survey Provider Enhanced Reports (CASPER)" means a quality measure report used by the Centers for Medicare and Medicaid Services (CMS) to compare data between nursing facility programs.
	(3)  "Certified Nurse Aid (CNA)" means any person who completes a nurse aid training and competency evaluation program (NATCEP) and passes the state certification examination.
	(4)  "Division" means the Division of Medicaid and Health Financing (DMHF).
	(5)  "Eden Certification" means a program achieving Eden Milestones as approved by the Eden Alternative organization.
	(6)  "Fair Rental Value (FRV)" means the definition provided in Attachment 4.19-D of the Medicaid State Plan.
	(7)  "Five-Star Quality Rating System" means a rating system developed by CMS to help consumers, their families, and other caregivers compare health inspection reports, staffing, and quality measures (QM) between nursing programs.
	(8)  "Nurse" means an individual who is licensed under Title 58, Chapter 31b as:
	(a)  a licensed practical nurse (LPN);
	(b)  a registered nurse (RN);
	(c)  an advanced practice registered nurse (APRN); or
	(d)  a nurse practitioner (NP).
	(9)  "Program" means each distinct NF program participating in the NF NSGO UPL program.
	(10)  "Qualified Activity Professional" means:
	(a)  a qualified therapeutic recreation specialist or an activities professional who is licensed or registered in the state of Utah;
	(b)  an activities professional who is recognized by an accrediting body;
	(c)  a person who has two years of experience in a social or recreational program within the last five years, one year of which was full-time in a therapeutic activities program;
	(d)  an occupational therapist (OT); or
	(e)  an occupational therapy assistant (OTA).
	(11)  "Qualified Clinician" means:
	(a)  a physician;
	(b)  a surgeon;
	(c)  a chiropractic physician;
	(d)  a physician assistant;
	(e)  a physical therapist;
	(f)  a physical therapist assistant;
	(g)  an OT; or
	(h)  an OTA.
	(12)  "Resident" means a Utah Medicaid eligible individual who resides in and receives nursing facility services in a Utah Medicaid-certified nursing facility.

R414-516-3.  Quality Improvement Program Requirements of Participation.
	(1)  A program is required to earn quality improvement (QI) points to participate in the NF NSGO UPL Program.  A program shall earn and document:
	(a)  In Calendar Year 2018, 10 or more QI points with a minimum of five QI points from Section R414-516-6;
	(b)  In Calendar Year 2019, 12 or more QI points with a minimum of six QI points from Section R414-516-6;
	(c)  In Calendar Year 2020 and beyond, 14 or more QI points with a minimum of seven from Section R414-516-6.
	(2)  QI points may be earned from any combination of the QI Program Categories as long as the minimum number of QI points are earned from Section R414-516-6.
	(3)  When calculating compliance under Section R414-516-6, a program shall not count residents who are in the facility less than 14 days.
	(4)(a)  Each program shall submit to the Division a compliance form, using the current Division form, on or before January 31 following the end of the calendar year, documenting that the program qualifies to earn points under the selected QI program categories.
	(b)  A compliance form must be mailed or electronically mailed to the correct address found at https://health.utah.gov/stplan/longtermcarenfqi.htm.
	(c)  In all cases, no additional compliance forms, documentation, unless requested as part of an audit, or explanation will be accepted if submitted after the annual submission deadline.
	(d)  Any program that does not submit its compliance form by the deadline shall receive zero points for that program year.
	(5)  The Division does not require a provider that enters the NF NSGO UPL program for only part of a calendar year, based on provider participation start date, to comply with the QI provisions of Section R414-516-3 in the first program calendar year.

R414-516-4.  Quality Awards.
	(1)  A program may earn QI points through achieving the following quality awards, certifications, and ratings:
	(2)  The AHCA National Quality Award;
	(a)  A program that has earned the Gold AHCA quality award may earn six QI points for the duration of the award;
	(b)  A program that has earned the Silver AHCA quality award may earn four QI points for the duration of the award;
	(c)  A program that has earned the Bronze AHCA quality award may earn two QI points for the duration of the award.
	(3)  The HealthInsight Quality Award;
	(a)  A program that has earned a HealthInsight Quality Award may earn two QI points for the year awarded.
	(4)  Eden Certification Milestones; and
	(a)  A program that achieves an Eden Certification Milestone at the time of implementation of this rule may receive QI points in the same formula for a program achieving the initial milestone;
	(b)  A program may earn, in the initial year of the achievement, one QI point for achieving milestone one;
	(c)  A program may earn, in the initial year of the achievement, three QI points for achieving milestone two and two QI points the following year;
	(d)  A program may earn, in the initial year of the achievement, five QI points for achieving milestone three, three QI points the following year, and two QI points the third year.

R414-516-5.  Construction and Renovation.
	A program may earn up to seven QI points by constructing or renovating its physical facility or increasing access to care by providing services in a rural county as follows:
	(1)  Constructing or renovating its physical facility:
	(a)  A program may earn seven QI points for having a FRV facility age of eight years or less;
	(b)  A program may earn five QI points for having a FRV facility age of fifteen years or less;
	(c)  A program may earn up to four QI points for using a percentage of UPL monies on facility renovations.  The percentage is calculated by dividing the monies spent on a major renovation, replacement beds, or additional beds as reported in the program's audited FRV Data Report as described in the Attachment 4.19-D of the Medicaid State Plan, (numerator) by the amount of NF NSGO UPL monies paid in the same period as the FRV Data Reported renovation project (denominator).
	(i)  A program may earn four QI points for using greater than 75 percent of UPL monies.
	(ii)  A program may earn two QI points for using greater than 50 percent of UPL monies.
	(2)  Access to care by providing services to Medicaid members in a rural county.
	(a)  A program located in a county other than Cache, Davis, Salt Lake, Utah, Washington, or Weber may receive one QI point.
	(b)  A program located in an area where no other Utah Medicaid-certified nursing facility is within a 35-mile radius may receive one QI point.

R414-516-6.  Direct Resident Services.
	A program may earn QI points by providing Direct Resident Services as follows:
	(1)  Providing a denture replacement policy.  A program may earn one QI point by providing a denture replacement policy where the program will replace lost or damaged dentures for residents within 90 days of the loss or damage.
	(2)  Providing optional dining services.  A program may earn up to three QI points for dining service options provided in the categories below:
	(a)  A program may earn one QI point for providing a menu option of at least five meal choices outside of the planned meal;
	(b)  A program may earn one QI point for providing a cook-to-order menu;
	(c)  A program may earn three QI points for providing a five-meal program for the entire calendar year; or
	(d)  A program may earn one QI point for providing a four-meal program for the entire calendar year.
	(3)  Providing a Preferred Snack Program with 80 percent compliance.  A program may earn two QI points by providing distinct resident preferences for snacks.
	(a)  A program shall provide a snack survey including food and beverage options, snack time options, the date of the survey, and the name of the person completing the survey.
	(b)  The program shall complete the survey within two weeks of admission or by March 31, 2018, whichever is later.
	(c)  A program shall provide the snack and beverage at each resident's preferred time.
	(d)  If a resident requires assistance for feeding, the facility shall provide a dining assistant during the snack.
	(e)  A program shall complete a snack survey for each distinct resident quarterly or as requested by the resident.
	(f)  The program shall calculate compliance by dividing the number of distinct residents who complete a preferred snack survey (numerator) by the number of distinct residents during the quarter, who desired to complete a snack survey (denominator).
	(4)  Providing a Preferred Bedtime Program with 80 percent compliance.  A program may earn two QI points by providing resident preferences for bedtime.
	(a)  The program shall provide a bedtime survey, in which the resident was asked about preferred bedtime options and preferred rituals.  The program must include the date of the survey and the name of the person who completed it.
	(b)  The program shall complete the survey within two weeks of admission or by March 31, 2018, whichever is later.
	(c)  The program shall provide each resident their preferred bedtime options and rituals.
	(d)  The program shall complete a bedtime survey annually or as requested by the resident.
	(e)  The program shall calculate compliance by dividing the number of distinct residents who complete a bedtime survey (numerator) by the number of distinct residents during the calendar year, subtracted by the distinct residents who declined to complete a bedtime survey (difference is denominator).
	(5)  Providing consistent CNA or nursing staff assignments to residents with 80 percent compliance.  A program may earn up to five QI points by providing consistent CNA or nursing staff assignments to residents.  The points may be earned by providing the same CNA or nurse for a distinct resident for 32 waking hours during a standard Sunday through Saturday week.
	(a)  A program may earn one QI point for having a staffing schedule providing consistent CNA's and nurses for the entire program.
	(b)  The program may earn one QI point for providing consistent CNA assignment to a distinct hall containing at least 10 residents.
	(c)  The program may earn two QI points for providing consistent CNA assignment to an entire program.
	(d)  The program may earn one point for providing consistent nurse assignment to a hall containing at least 10 residents.
	(e)  A program may earn two QI points for providing consistent nurse assignment to an entire program.
	(f)  The program shall provide the consistent assignment for 40 of 52 weeks during the calendar year.
	(g)  The program shall calculate compliance by dividing the number of distinct residents who have consistent assignment in the hall or program (numerator) by the number of distinct residents during the calendar year in the hall or program (denominator).
	(6)  Providing a Range of Motion (ROM) program to residents with 80 percent compliance.  A program may earn four QI points by providing a ROM program to residents semi-annually by a qualified clinician; or, may earn two QI points by providing a ROM program to residents semi-annually by a restorative nurse aid under the direct supervision of a qualified clinician.
	(a)  The program shall include a ROM assessment, completed by a qualified clinician, for passive range of motion (PROM) or active range of motion (AROM) for shoulder, elbow, wrist, digits of the hand, hip, knee, and ankle joints.  The program shall also include a ROM assessment of which joint has limitations, the reduced anatomical motion to the joint, how the restriction limits function, the title and name of the person completing the plan of care (POC), and the date of the POC.
	(b)  If a reduction in ROM is found and the clinician recommends a ROM POC, the POC shall include:
	(i)  a goal to return the resident to the highest practicable level of function;
	(ii)  the frequency and duration of the POC;
	(iii)  the title and name of the person completing the POC; and
	(iv)  the date of the POC.
	(c)  If the program develops a POC for a resident, a qualified clinician or another qualified professional shall complete the POC under the supervision of a qualified clinician.
	(d)  If a resident qualifies for a ROM POC, but desires not to participate, the qualified clinician shall document the refusal and provide a ROM assessment semi-annually.
	(e)  The program shall calculate compliance by dividing the number of distinct residents who received a ROM assessment semi-annually plus the number of residents refusing to complete a ROM assessment semi-annually (sum is numerator) by the number of distinct residents during the calendar year (denominator).
	(7)  Providing a One-on-One Activity program with 80% compliance.  A program may earn up to four QI points by providing a one-on-one activity program.  A one-on-one activity program shall provide a 30-minute minimum individual activity onsite or within the community each month for each resident; and
	(a)  A program may earn one QI point by providing a schedule for one-on-one activity participation for residents desiring to participate;
	(b)  A program may earn three QI points if compliant with providing one-on-one activities;
	(c)  A qualified activity professional shall complete an activity interest (AI) survey for each resident including recreational, educational, physical, arts and crafts, and any additional activity options preferred by the resident.  The AI survey shall include the name and title of the surveyor and the date the survey was completed;
	(d)  For each resident who desires to participate in a one-on-one activity program:
	(e)  A qualified activity professional shall develop a POC including the preferred list of activities and a method of grading the importance of the activities to the resident.  The activity POC shall include:
	(i)  the activities to be completed during the one-on-one activity;
	(ii)  the goal of the activity;
	(iii)  what the activity is promoting
	(iv)  the date the POC was completed; and
	(v)  the title and name of the person completing the POC.
	(f)  The person who completes the activity with the resident shall document:
	(i)  the preferred activity completed;
	(ii)  the duration of the activity;
	(iii)  the goal of the activity;
	(iv)  which quality of life measures were promoted; and
	(v)  any relevant comments made by the resident.
	(g)  The qualified activity professional shall modify the POC as appropriate or when requested by the resident.
	(h)  If a resident who desires to participate in the one-on-one activity program cannot participate in a given month, the nursing facility program shall document the refusal.
	(i)  If a resident refuses to participate in the one-on-one activity program, the qualified activity professional shall document the refusal and continue to complete an AI survey with the resident and offer the one-on-one activity program annually.
	(j)  If a resident who initially refuses to participate in a one-on-one activity program and desires to participate before the annual AI survey, the qualified activity professional shall complete the steps noted for residents desiring to participate in a one-on-one activity program.
	(k)  The program shall calculate compliance by adding the number of distinct residents who participated in but declined a monthly one-on-one activity, the number of distinct residents who completed the program, and the number of distinct residents who declined to complete the program (distinct sum is numerator) divided by the number of distinct residents during the calendar year (denominator).
	(8)  Providing a Mobility Program to qualifying residents with 80 percent compliance.  A program may earn four QI points by providing a mobility program to qualifying residents.  The nursing facility program shall offer residents who qualify for a walking program a walking activity five of seven days in a standard week for 40 out of 52 weeks during the calendar year.
	(a)  A nurse or qualified physician shall complete Section GG0170 Mobility of the MDS Version 3.0 for each Medicaid resident.
	(b)  A resident who achieves a score of 04, 05, or 06 on Sections D and J qualifies to participate in a walking program.
	(c)  The nurse or qualified physician who completes the mobility section shall establish a POC for the walking program to determine:
	(i)  the distance of the walk;
	(ii)  duration of the walk; and
	(iii)  the amount of assistance required by the resident, including mobility devices to be provided by the staff.
	(d)  The nursing facility program shall provide weekly documentation to illustrate program completion, including modifications to a residents walking program.
	(e)  If a resident qualifies for but refuses to participate in a walking program, the nurse shall document the refusal and complete the mobility, sit-stand, and one-step command surveys annually.
	(f)  If a resident initially declines to participate in a walking program and then requests to engage in a walking program before the annual follow-up surveys, the program shall complete the survey and develop a walking POC for the resident.
	(g)  The nursing facility program shall calculate compliance by adding the number of distinct residents who completed the walking program with the distinct residents who qualified for but requested limited participation in the program, and residents who qualified for but declined participation in the walking program (distinct sum is numerator) by the number of distinct residents who qualified for a walking program during the calendar year (denominator).

R414-516-7.  Quality Metrics.
	(1)  A program may earn up to six QI points for demonstrating quality metric scores equal to or better than the industry average noted.
	(a)  Quality metrics shall include:
	(i)  CMS 5-Star quality measure rating, for long-stay residents, obtained from CMS online data sources.  The industry average is 3.62.  To qualify, the nursing facility program must equal or exceed the industry average.
	(ii)  CASPER Quality Measures for urinary tract infections obtained from CMS online data sources.  The industry average is 6.68%.  To qualify, the nursing facility program must have less than or equal to the industry average.
	(iii)  CASPER Quality Measures for pressure ulcers obtained from CMS online data sources.  The industry average is 6.15%.  To qualify, the nursing facility program must have less than or equal to the industry average.
	(iv)  CASPER Quality Measures for falls with a major injury obtained from CMS online data sources.  The industry average is 4.17%.  To qualify, the nursing facility program must have less than or equal to the industry average.
	(v)  Nurse staffing hours per resident day obtained from CMS online data sources.  The industry average is 3.81.  To qualify, the nursing facility program must equal or exceed the industry average.
	(vi)  Survey deficiency scope and severity obtained from the Utah Bureau of Health Facility Licensing, Certification and Resident Assessment.  The industry average is 3.57.  To qualify, the nursing facility program must have less than or equal to the industry average.
	(b)  A program may earn QI points as follows:
	(i)  Four QI points may be earned for achieving metrics scores equal to or superior to the industry average in greater than four of six targets;
	(ii)  Three QI points may be earned for achieving metrics scores equal to or superior to the industry average in four of six targets; or
	(iii)  Two QI points may be earned for achieving metrics scores equal to or superior to the industry average in three of six targets.
	(c)  A program may earn QI points from demonstrating metrics score improvement as follows:
	(i)  Two QI points may be earned by demonstrating metrics score improvement in greater than four of six targets; or
	(ii)  One QI point may be earned by demonstrating metrics score improvement in four of six targets.
	(2)  One QI point may be earned by demonstrating a 20% improvement in two specific quality metrics scores on the CASPER report at the end of the 12-month data (October through September) period as compared to the prior 12-month data period.

R414-516-8.  Staffing.
	(1)  A program may earn up to four QI points for providing employee retention programs in the categories below:
	(a)  A program may earn one QI point by offering health insurance to all full-time employees;
	(b)  A program may earn one QI point by demonstrating improved staff retention of 20% facility wide compared to the previous calendar year.  The program shall calculate staff retention by dividing the number of staff who separated from the program during the calendar year (numerator) by the number of all staff employed during the calendar year (denominator), and subtracting the retention percentage of the previous calendar year from the retention percentage of the current calendar year;
	(c)  A program may earn two QI points by demonstrating a staff turnover rate below 50% during the calendar year.  The program shall calculate turnover rate by dividing the number of distinct staff who separated from the program during the calendar year (numerator) by the number of all distinct staff employed during the calendar year (denominator).
	(d)  A program may earn one QI point by offering:
	(i)  a 401K plan that includes an employer contribution; or
	(ii)  a pension or retirement program.
	(e)  A program may earn one QI point by:
	(i)  providing tuition reimbursement for formal education;
	(ii)  providing reimbursement for continuing education; or
	(iii)  providing reimbursement for certification courses.
	(2)  Providing staff training.  A program may earn one QI point by providing staff training through a nursing facility industry-recognized source using virtual or onsite resources.

R414-516-9.  Exceptions and Holdings.
	(1)  A program that does not earn the minimum required QI points during a calendar year shall:
	(a)  earn the number of QI points not achieved from that calendar year in addition to the required QI points the subsequent calendar year; and
	(b)  submit to the Division a plan of correction that details how the program will come into compliance with the QI Program.
	(c)  A plan of correction must be mailed electronically to the correct address found at https://health.utah.gov/stplan/longtermcarenfqi.htm.
	(2)  The Division shall remove from the UPL Seed Contract, a program that fails to earn the minimum QI points for a second consecutive year as required by Subsection R414-516-9(1)(a).
	(a)  Once the Division determines that the program failed to meet QI program qualifications, the Division shall send the program a notice of failure to meet the requirements.
	(b)  The program shall have the opportunity to appeal the determination in accordance with Rule R410-14, or shall waive the right of appeal.
	(c)  If the program does not file an appeal or the Division's determination is upheld, the Division shall amend the UPL seed contract to remove the program effective the last day of the quarter in which the determination was made.
	(3)  If a program that has been removed from the UPL Seed Contract desires to be added back to the contract prospectively, the program shall demonstrate compliance to Subsection R414-516-3(1)(c) for one full year ("trial period") after the effective date of the removal.
	(a)  The program shall submit to the Division within 30 days of the trial period:
	(i)  the current compliance form; and
	(ii)  documentation of compliance with all QI programs in which points were earned.
	(b)  If the Division determines that the program was compliant during the trial period, the Division may add the program back to the UPL Seed Contract effective the first day of the quarter following the date compliance was determined.
	(4)  The Division may audit a program at any time to ensure compliance.
	(a)  The Division shall provide notice that indicates the period of the audit and the QI programs being audited.
	(b)  When an audit is performed, all documentation requested by the Division shall be postmarked or demonstrate proof of delivery to the Division within 10 business days of the request.
	(c)  Failure to submit the requested documentation in a timely manner shall result in the program forfeiting the QI points for the specific QI program category being audited.
	(d)  If an audit is completed, as applicable, the findings of the audit shall supersede the program's reported QI points.
	(e)  The program shall have the opportunity to appeal the determination in accordance with Rule R410-14, or shall waive the right of appeal.

KEY:  Medicaid
Date of Enactment or Last Substantive Amendment:  August 29, 2019
Authorizing, and Implemented or Interpreted Law:  26-1-5; 26-18-3